National Veterinary Associates (NVA) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 370 companion animal veterinary hospitals and was founded in 1996 by Stanley Creighton, DVM with an emphasis on supporting local medical standards as established by individual hospitals and practitioners. We believe that veterinary medicine is best practiced when veterinarians craft their own hospital and community specific strategies for high quality patient care and client services.
National Veterinary Associates is seeking to hire an AREA MANAGER (AM) to meet the demands of our rapid growth. The Area Manager is responsible for supporting the operations, NVA initiatives, and business functions of NVA veterinary practices, within approximately 10 hospitals within the Division. The Area Manager will also act as Hospital Manager in one location. Preference given to internal candidates. This role acts as a liaison between the NVA Support Center and the veterinary practice and performs duties at the direction of the Division Leader. The successful candidate will maintain the exceptional relationships that have been built with hospital leadership and their teams over the years, and extending that capability into new practices as they are acquired. The Area Manager will be responsible for spending extensive time in the field with hospital leadership and staff, which is critical for success. This individual will work directly with veterinary practices to improve processes and profitability and identify and implement local growth initiatives.
Position will be responsible for approximately 5 clinics in the state of Alaska. Ability to travel a minimum of 25% of the time. Must live in Alaska (ideally based out of Anchorage).
Bachelor’s degree required.
Minimum 1-2-years’ experience in veterinary practice management.
Knowledge of veterinary practice management processes, efficiencies, standards, metrics and benchmarks.
Skilled in financial management, planning, prioritizing, and supervising.
Skilled at analyzing data and reporting to help drive results.
Knowledge of veterinary practice management software, such as AVImark, preferred.
Must be self-directed and able to work independently.
Experience in multi-site management is a plus.
Needs to function as a practice management consultant and provide direction for improvement.
Demonstrates sound judgment, good problem-solving and decision-making ability and takes initiative.
Skilled in establishing and maintaining effective work relationships with medical, administrative, and support staff, while maintaining confidentiality when necessary.
SPECIFIC AREAS OF RESPONSIBILITY:
Acts as a collaborative liaison between hospitals, NVA support center, and the division leader (DDO, MDO).
Acquires and maintains knowledge of organizational and local practice policies and procedures.
Effectively uses practice management software (AVImark) and NVA support systems, such as Doclink, Webport, NVA Learn, NVA SharePoint.
Ensures proper staff scheduling/optimization.
Analyzes and interprets operational reports and identifies areas for improvement.
Implements and champions NVA initiatives as a change manager.
Efficiently manages time, balancing the priorities of multiple hospitals.
Strategic Planning and Leadership
Collaborates with the hospital leadership to create an overall strategy and obtains buy-in and alignment with staff.
Creates action plans, sets and manages goals, delegates tasks, and tracks metrics.
Works with the division leader and hospital leadership to develop strategic plans (ie. value proposition, positioning in local market, etc.).
Analyzes and improves systems, policies, and processes.
Negotiates and mediates issues/conflicts; coaches and provides feedback to staff.
Plans, organizes, and leads regional meetings.
Hospital Leader Development
Effectively onboards new managers and conducts 30-60-90 day check-ins and collaborates with support center staff in getting new hospital staff positioned in their role.
Mentors, coaches, and sets expectations with hospital leadership and staff.
Ensures hospital managers are trained in financial and operational systems and methods.
Analyzes the financial health of hospitals and diagnoses financial issues using appropriate reports.
Assists with the preparation and communication of the annual budget.
Oversees the management of costs, particularly labor, by working closely with Hospital Leadership.
Manages revenue growth, with oversight of DDO.
Manages the performance management cycle from interviewing and hiring to counseling and terminating staff, and assists hospital managers with personnel issues/problems.
Ensures hospitals comply with all Federal and State human resource policies (I-9, DEA, OSHA).
Assists DDO or MDO with Hospital Manager performance reviews and oversees career development.
Makes recommendations for staff training and development.
Develops, champions, and oversees client acquisition and retention initiatives.
Directs and oversees tactics for increasing new client visits.
Effectively assesses the quality of service and provides direction for enhancing quality.