Pet Poison Helpline / SafetyCall International, PLLC
March 2, 2018
Type & Experience Level:
Full Time - One to seven years
Vet Tech / Nurse / Assistant
2 Year Degree
Are you looking for a change of pace in the Veterinary field? Want to gain experience in an interesting, fun work environment? SafetyCall International, PLLC (SCI)/Pet Poison Helpline may have just what you’re looking for! We are currently looking to add full time and part time CVTs to our daytime and evening positions in our home office in Bloomington, MN or remote from home if outside of the Twin Cities area.
Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Kansas, Louisiana, Michigan, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-3 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.
About Us SafetyCall International, the parent company of Pet Poison Helpline, specializes in industry adverse event management (poison control) related to humans and animals, pharmacovigilance and consulting services. SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field. We encourage all applicants to view our company overview video at www.safetycall.com.
These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress. Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states.
Position Description Position 1# The Industry Representative position is responsible for responding to incoming cases via the telephone regarding potential adverse events from pet owners and veterinarians related to various animal health products manufactured by animal health clients of SafetyCall. Industry Representatives provide answers to general inquiries on routine product use, such as clarification and information slated on product labels or inserts, and document lack of efficacy cases, product complaints, customer service and other inquiry cases. This position may also respond to and process product refund requests. Industry Representatives take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Industry Representatives must accurately document each case in an electronic record to facilitate adverse event reporting and to ensure the well-being of the animals. Industry Representatives also handle minor human exposures to animal health products.
Position #2: The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side. Information Specialists also handle minor human exposures.
Position #1: Full-time, 40 hrs/week. Shifts are 8 1/2 hour daytime shifts between 8am-5pm CST.
Position #2: Full time, 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are primarily evening shifts (shift start times ranging from 2pm-6pm CST and shift end times ranging from 10pm-2am CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.
Required Experience, Skills, Knowledge and Abilities
Active CVT/LVT/RVT certification.
1+years of work experience in a veterinary clinic/hospital is preferred
Ability to work varying shift times and varying days, including weekends as specified above.
Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
Excellent verbal and written communication that is clear, concise, professional and empathetic
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Strong attention to detail and the ability to multitask
Customer service focused attitude and behavior
Remote Agent Requirements Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service with a minimum of 10mb download speed and a PC computer (no laptops or Apple computers) with Windows 10 and the capability to display two monitors. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
To Apply Interested candidates should submit their resume and cover letter or introductory email to email@example.com. Introductions should include which position you are interested in (#1 or #2), salary requirements and why you are a good fit for the remote position (if applicable). Submissions without a cover letter or introductory email that includes the requested information will not be considered. Our team will review each submission and contact the candidates that most closely match the qualifications.
Additional Salary Information: Competitive pay and benefits!
About Pet Poison Helpline / SafetyCall International, PLLC
SafetyCall International,PLLC, the parent company of PPH, specializes in industry adverse event management related to humans and animals.
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4610 S. Biltmore Lane, Suite 107 Madison, WI 53718 Phone: (608) 257-3665 Fax: (608) 257-8989 Email: firstname.lastname@example.org