The Associate Veterinarian's duties shall include, but shall not be limited to:
- recording histories;
- performing physical examinations;
- providing, performing, and/or interpreting laboratory, radiographic, and other imaging and diagnostic tests and data;
- providing therapeutic measures necessary for the medical and/or surgical treatment of patients;
- admit surgery cases as needed and make sure the owner has signed the treatment plan (estimate) and all related paperwork for that procedure has been reviewed and/or distributed, and to ensure fasting orders were followed if needed
- keeping and maintaining (or causing to be kept and maintained) appropriate medical and business records related to all professional services rendered by the Associate Veterinarian and preparing and attending to, in connection with such services, all reports, claims and correspondence necessary or appropriate in the circumstances;
- charging fees in accordance with the practice’s policies on any matter in which the Associate Veterinarian provides services;
- calling clients before leaving the premises on the day calls regarding patients are due to be returned; it is essential for veterinarians to speak with excellent grammar, diction and in warm friendly tones; client discussions should be recorded accurately in the medical history of the patient’s electronic chart
- follow-ups must be called and completed throughout the day, and they must be done genuinely and thoroughly. Any call being made relating to overall patient health shall be reflagged in accordance with the hospital’s follow-up protocol before being removed from the follow-up list. All follow-up discussions shall be accurately recorded in the patient’s medical history, date and time stamped with your initials within the follow up or phone communication field.
- attendance at professional conventions and post-graduate continuing education seminars and, when asked, participating in and/or presenting information at such events that would promote the practice;
- participating in professional societies;
- helping to design and implement paraprofessional training programs;
- assisting with mentorship and training of other less experienced veterinary associates;
- attending continuing education seminars;
- working consistently to maintain and improve the Associate Veterinarian’s professional skills and the reputation of the practice in the community;
- overseeing emergency cases that present during the work day even when they require staying past normal working hours;
- participating in emergency call rotations according to an equitable schedule determined by the practice;
- substituting, from time to time, for fellow associate veterinarians who may be unable to work due to illness, CE, vacation or any other shortage of doctors;
- attending, from time to time, staff and/or doctor and/or one-on-one meetings with management, which may be held on a day when the Associate Veterinarian is not already scheduled to work
- Always work professionally, joyfully and industriously!
RESPONSIBILITIES AND EXPECTATIONS
In addition to the specific duties of the Associate Veterinarian, the individual holding this position is expected to conduct him / herself in a manner consistent with the mission, vision and values of the practice. The following are examples of such conduct although they are by no means exhaustive.
The Associate Veterinarian is expected: 1) to dress neatly with business clothing that fits appropriately and in keeping with a veterinarian’s professional status; 2) to conform to the practice’s standards and policies regarding the wearing of uniforms during the Associate Veterinarian’s scheduled work time; 3) not to wear jeans, tee-shirts, sneakers, sandals or other open-toed shoes.
Attendance and punctuality are of the utmost importance to the practice. Associate Veterinarians are responsible for knowing their schedule on any given week and reporting for work on the appropriate days at the appropriate times. Additionally, they are expected to be in the building, in uniform as appropriate and ready to begin their day at the start of their appointed shift. Associates are expected to lead by example at all times, and this begins with a punctual start to their shift.
Heart of Chelsea and Lower East Side Animal Hospitals pride themselves on having professional, congenial and efficient work environments. To that end, Associate Veterinarians are responsible, first and foremost, to adhere to all employee manuals and personnel policies as distributed or updated from time to time by management. Further, they are expected: 1) to be courteous, respectful and responsive to all staff and clients at all times; 2) to keep personal cell phone use and non-work-related web browsing to a minimum throughout the work day; 3) to refrain from engaging in storytelling of a personal or gossip nature, especially when it poses a distraction to colleagues; 4) to maintain a professional demeanor and professional language at all times, but especially at times or in areas where clients and patients are present
The doctors in the practice are considered leaders in the practice. As such, it is their responsibility to set the tone for the entire staff. Each Associate Veterinarian needs to be mindful of the impact that his/her communications has on colleagues, clients and management as they have the power to create either a negative or a positive work environment on any given day.
Associate Veterinarians are expected and encouraged to engage in dialogue with clients on a wide variety of topics including, naturally, the medical condition and care of their pets, but also the cost of the services proposed during the client’s visit. While the Associate Veterinarian may always call on the manager on duty to handle financial arrangements or to work with clients with financial hardships, it is critical to the doctor’s client relationships to have frank and firm but empathetic conversations of a financial nature during client visits.
All employees are expected, within reason, to be responsive to calls, texts and emails from their colleagues even on days when they are not scheduled to work.
Additionally, Associate Veterinarians are expected to respond to client inquiries personally either by phone or by email when warranted, understanding that part of the practice’s reputation for exceptional client experiences comes from personalized attention from the doctors.
Associate Veterinarians must understand the critical importance of the patient record. In order to best serve clients and their pets, any individual in the practice must be able to have a full understanding of the client and patient history from reading the record. Therefore, doctors must practice thorough and accurate note-taking with respect to phone conversations, email communications, prescriptions, advice or any other interaction, in the patient record.