North County Animal Hospital is looking to hire an experience Veterinary Practice Manager to lead our team!
North County Animal Hospital invests heavily in our teams' growth and development. We provide an emotionally intelligent work environment and strive to maintain a positive work/life balance. At North County Animal Hospital, we pride ourselves in providing the best benefits package in the industry which includes: health, life, vision, dental, PTO, paid holidays, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!
The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital's accountability chart and participates in leadership meetings.
The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with Thrive finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.
Culture and Work Environment
Communicates the practice's values and mission to the team. Motivates staff, and helps build and maintain morale.
Upholds core values and standards.
Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
Promotes a cooperative working environment among staff members; understands the value of teamwork.
Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
Promotes continuous quality improvement (CQI) to ensure the practice's success and achieve the vision.
Collaborates with practice leaders to elevate operational excellence
Our Ideal Candidate:
Ability to analyze various sources of data in order to establish priorities and initiate operational programs
Sound personal judgment in decision-making
Capable of leading, managing, and coaching staff at all levels
Demonstrated competence in all aspects of staff management, including hiring and firing
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
Excellent interpersonal communication skills;
A commitment to outstanding client service.
Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
Solid math and Excel/spreadsheet skills.
Certified Veterinary Practice Manager designation or equivalent work experience
Three years of supervisory experience.
Preferred: Bachelor's degree in business or related field.
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.
Availability to occasionally work uncommon hours and overtime, and to be subject to recall for business emergencies.
Veterinary office management experience
We look forward to meeting you! Apply today to set up an interview! In the meantime, check out our website pasonorthcountyanimalhosp.com/